About Role

We are looking for a creative Content Developer to create engaging, informative content across multiple platforms and formats. You will support our brand mission and collaborate with various teams to boost business activities. The Media Content Developer is responsible for creating engaging visual and written content that strengthens the Afari Travels and Tours brand.

This role ensures consistent messaging, high-quality media production and strategic storytelling across all digital platforms. Ultimately, you will help us reach our target audience by delivering both functional and appealing online information about our company and products.

Core Functions

1. Content Creation and Storytelling

2. Media Production and Design Management

3. Digital Strategy Support and Platform Optimization

Functions

1. Content Creation and Storytelling

a. Develop and edit visual and digital content for social media, blogs, newsletters and multimedia presentations that align with our brand voice and strategy.

b. Produce destination features, travel guides and promotional narratives aligned with brand tone.

c. Capture photos and videos that showcase destinations, experiences and Afari’s services.

d. Edit and refine content to ensure clarity, relevance and audience appeal.

e. Support Social Media Manager in developing contents in line with the Social Media Content Calendar.

f. Ensure media materials are delivered at latest a week before scheduled date.

2. Media Production & Design Management

a. Design graphics, banners, ads and marketing visuals for digital and print use.

b. Create and edit video content, including reels, testimonials, trip highlights and promotional clips.

c. Maintain brand consistency across all creative outputs and platforms.

d. Manage media assets, including footage, graphics, templates and project files.

3. Digital Strategy Support and Platform Optimization

a. Collaborate with marketing, social media and travel operations teams to align content with active campaigns, tours and product launches.

Deliverables

a. Generate high-quality written and visual content aligned with the brand mission.

b. Support the Social Media Content Calendar with timely posts and campaign assets.

c. Produce graphics for digital and print across trips, promotions, and brand communications.

d. Create and edit short-form videos that improve reach, engagement, and trust.

e. Maintain a structured media library for easy access and reuse.

f. Provide basic insights from content performance to guide improvements.

g. Collaborate across marketing, social media, and operations to ensure accurate and conversion-focused storytelling.

Requirements

1. Education: HND or higher in any field of study.

2. Experience: 2-4 years of proven Graphics design experience, preferably in travel, tourism, or hospitality.

3. Skills:

a. Strong proficiency in photo and video editing tools (Adobe Suite, Canva or equivalents).

b. Skilled in copywriting, storytelling and creative direction.

c. Experience creating content for travel, lifestyle or hospitality brands is an advantage.

d. Ability to work independently, meet deadlines and adapt to brand guidelines.

e. Good understanding of social media algorithms and content trends.

f. Strong portfolio demonstrating creativity, versatility and attention to detail in design.

g. Ability to interpret project briefs and translate concepts into polished visual outcomes quickly and efficiently.

4. Additional Attributes:

a. Ability to produce high quality vector graphics, typography and layout compositions.

b. Knowledge of branding systems, colour theory and visual hierarchy.

c. Experience designing for both digital environments and print production.

Monthly Milestone Bonus

The following targets are mandatory and consistent with our operational policies.

1. Build 5 templates for routine media designs. a

2. Execute 40 approved designs or publications. b

3. Support the Social Media Manager to achieve his/her monthly target with your contribution. c

4. Develop 5 explainer or promotional videos (10 - 30 seconds). d

About Role

We are seeking a dynamic and experienced Travel Assistant to join our team, dedicated to providing exceptional service and assistance to our clients. As a pivotal member of our travel agency, you will be responsible for ensuring seamless travel experiences, addressing client needs, and fostering lasting relationships. The other tasks of the travel assistant are to arrange for the booking of tickets, accommodations and other assistance needed by the client for the travelling and also during the travelling. The travel assistant must help in preparing travel itineraries. Your primary goal is to not only meet but exceed client expectations, ensuring their satisfaction and loyalty for future services.

Summary

1. Comprehensive Travel Organisation: Organize end-to-end travel arrangements, including booking tickets, accommodations, and transportation.

2. Information Dissemination: Provide travellers with comprehensive and relevant information about destinations, schedules, and travel packages.

3. Promote sales & profit goals: Promote travel packages using effective sales techniques and prepare promotional materials.

Functions

1. Thorough Research: a. Conduct in-depth research on destinations, travel prices, customs, weather conditions, and reviews. b. Stay informed about the latest travel trends and emerging destinations.

2. Client-Specific Understanding: a. Determine clients' travel preferences, interests, and specific requirements. b. Suggest and tailor suitable travel packages that align with clients' preferences and expectations.

3. Booking and Payments: a. Facilitate the booking of transportation and accommodations. b. Collect payments and maintain accurate financial records related to clients' travel transactions.

4. Innovative Package Development: a. Contribute ideas and collaborate with clients to formulate new and enticing travel packages and schedules. b. Ensure meticulous planning of travel itineraries to optimize client experiences.

5. Client Interaction: a. Assist and advise clients on travel information, helping them choose the best travel plans according to their needs. b. Respond to client inquiries promptly and professionally, ensuring a positive experience.

Requirements

1. 3-5 years of experience as a Travel Assistant or similar role

2. BA in Hospitality, Travel, Tourism, Business or similar relevant field

3. Knowledgeable about travel, tourism, offers & its trends

4. Excellent knowledge of computer reservations systems, GDS systems and e-travelling

5. Good sales and presentation skills

6. Critical thinker and problem solver

7. Multitasking and time-management skills, with the ability to prioritize tasks.

8. Proficiency in Microsoft Office Suite.

9. Professional attitude and appearance.

10. Solid written and verbal communication skills.

Monthly Milestone Bonus

The following milestones are mandatory and consistent with our operating policies.

1. Close sales of N10,000,000.00 per month. a

2. Convert 20 leads to customers monthly. b

3. Provide 50 new leads contacts. c

4. Supervising Officer Evaluation. d

About Role

We are looking for a proactive and client-focused Client Experience Officer to manage client relationships, service follow-through, and post-service engagement across Afari Travels and Tours. This role is responsible for ensuring that every client interaction is timely, professional, and reassuring, while also supporting lead generation, proposal follow-ups, and issue resolution.

The Client Experience Officer acts as the bridge between clients, Sales, and the Travel Operations team. The role focuses on maintaining high service standards, tracking client journeys, resolving concerns, and building long-term client relationships through consistent communication and thoughtful follow-ups.

Ultimately, this role supports the company's growth by improving client satisfaction, increasing repeat business, strengthening referrals, and protecting the brand's reputation through excellent service delivery and communication.

Core Functions

1. Client Communication, Follow-Ups, and Relationship Management

2. Service Monitoring, Issue Resolution, and De-escalation

3. Post-Service Engagement, Feedback, and Experience Reporting

1. Client Communication and Relationship Management

a. Manage day-to-day client communication across approved channels, including WhatsApp, email, calls, and designated community platforms.

b. Follow up on sent proposals to confirm receipt, address questions, and support conversion in coordination with the Sales team.

c. Generate and track inbound leads from enquiries, WhatsApp communities, and support interactions, and route qualified leads appropriately.

d. Conduct routine check-in calls with clients to provide updates, maintain relationships, and proactively address concerns.

e. Track client birthdays, anniversaries, and special dates and initiate personalised outreach to strengthen long-term relationships.

f. Maintain accurate client records, communication logs, follow-up notes, and status updates in the Company's CRM Portal.

g. Track each client's journey from enquiry through service completion, ensuring seamless handovers between Sales, Travel, and Operations.

2. Service Monitoring, Quality Control, and Issue De-escalation

a. Monitor ongoing service delivery by the Travel and Operations teams to ensure timelines, expectations, and service standards are met.

b. Conduct routine service quality check-ins with the Travel team to proactively identify risks, delays, or gaps before they escalate into client issues.

c. Ensure compliance with relevant SOPs on client-facing and internal processes.

d. Ensure events are properly recorded on the CRM & Registers.

e. Respond to and manage client support tickets, enquiries, and complaints promptly and professionally.

f. De-escalate issues across WhatsApp communities and other platforms using calm, brand-aligned communication.

g. Escalate unresolved issues to the appropriate internal teams and track them through to resolution.

h. Follow up with clients throughout the resolution process and confirm satisfactory closure.

3. Post Service Engagement and Reporting

a. Conduct post-service follow-ups to confirm client satisfaction and overall experience.

b. Prompt satisfied clients for online reviews, ratings, testimonials, or photos where relevant.

c. Document client feedback, complaints, compliments, and recurring experience issues.

d. Identify opportunities for repeat business, referrals, or re-engagement during follow-ups and route qualified opportunities to the Sales team.

e. Prepare routine Client experience reports highlighting service outcomes, client sentiment, recurring issues, and actionable recommendations for improvement.

f. Collaborate with internal teams to implement service and experience improvements based on feedback and reported insights.

g. Support lead warming by re-engaging inactive or dormant leads through check-in messages and calls.

Requirements

1. Education: HND or higher in any field of study.

2. Experience: 1–3 years of experience in Client support, Client experience, client relations, or service operations.

3. Experience in travel, hospitality, tourism, or service-based businesses is an advantage.

4. Skills:

a. Strong written and verbal communication skills.

b. Ability to manage multiple client conversations and follow-ups.

c. Experience tracking proposals, leads, and support tickets.

d. Good organisational and record-keeping skills.

e. Basic experience using CRM or tracking tools.

f. Ability to handle and de-escalate client issues professionally.

About Role

BUSINESS DEVELOPMENT EXECUTIVE

A leading industrial catering company is looking to hire an experienced and results-driven Business Development Executive to drive business growth by identifying new business opportunities, developing and implementing strategic growth initiatives, building and maintaining strong client relationships, and expanding the company's market presence.

Location- Lekki, Lagos

Work Mode- Hybrid

Compensation;

* ₦400,000 monthly

* Pension

* HMO

* 1% monthly commission

Requirements:

- Bachelor's degree (B.Sc.) in a relevant field.

-Minimum of 4 years+ and above ' proven experience in business development within the industrial catering or FMCG or any similar industry.

-Strong business development, negotiation, and relationship management skills.

-Excellent communication and presentation abilities.

-Proven track record of meeting or exceeding sales and revenue targets.

All qualified candidates should apply

About Role

We are seeking an exceptional Executive Assistant to serve as a strategic operational partner to the Principal across business and personal initiatives.

This is not a traditional administrative support role. The ideal candidate is highly organized, operationally-minded, proactive, and able to create structure within a dynamic and fast-paced environment. This person will play a critical role in helping manage priorities, streamline communication, improve workflows, and ensure operational continuity across the Principal’s day-to-day activities.

The right individual is someone who naturally thinks in systems, anticipates needs before they arise, and brings a high level of emotional intelligence, professionalism, approachability, discretion, follow-through, and operationalization to everything they touch.

This role requires someone who is equally comfortable managing complex calendars, organizing information across multiple initiatives, capturing highly detailed meeting notes, and leveraging AI tools to improve efficiency, organization, and execution across the office.

This role is fully on-site in Longmont, Colorado and requires flexibility for domestic and international travel alongside the Principal as needed.

Executive Partnership:
Serve as a trusted operational partner to the Principal across business and personal initiatives. Act as an extension of the office by improving organization, prioritization, communication flow, and execution across a dynamic and fast-moving environment.

Calendar & Priority Management:
Own and manage highly complex calendars, shifting priorities, and communications across multiple entities, initiatives, and time zones. Anticipate conflicts before they arise and proactively create structure around evolving priorities.

Travel & Logistics Coordination:
Partner closely with the Travel & Events and Security teams to coordinate complex domestic and international travel logistics, itineraries, scheduling, and contingency planning. Ensure seamless operational execution and continuity across multiple locations and time zones while supporting the Principal’s evolving schedule and priorities.

Confidential Operations:
Handle highly sensitive information, communications, and operational matters with absolute discretion, professionalism, and mature judgment.

Systems & Operations Management

Operational Infrastructure:
Build and maintain scalable SOPs, trackers, workflows, project plans, and organizational systems that improve visibility, accountability, and execution across the office and broader leadership ecosystem.

AI Integration:
Actively utilize AI tools (LLMs, agents, automation software, and AI-powered productivity platforms) - beyond basic email drafting. You will leverage AI for research synthesis, workflow automation, meeting preparation, knowledge management, scheduling optimization, and operational coordination to create a force-multiplier effect for the Principal and leadership team.

Information Architecture:
Organize and maintain highly structured, searchable, and secure documentation and communications across Google Workspace, Slack, Notion, Jira, Confluence, and related systems, ensuring leadership has immediate access to critical operational context and information.

Meeting Management & Knowledge Capture

Elite Note-Taking:
Capture high-fidelity notes during complex operational, technical, investment, and strategic meetings. You must be able to synthesize nuanced discussions into concise summaries, action items, decision logs, and clear next-step trackers in real time.

Institutional Memory:
Serve as an organizational memory layer for the Principal’s office by maintaining highly organized records of key decisions, strategic discussions, operational updates, and ongoing initiatives.

Execution Tracking:
Track deliverables, owners, priorities, deadlines, and follow-through across multiple concurrent initiatives to ensure accountability and operational continuity.

Cross-Functional Coordination

Stakeholder Coordination:
Partner closely with executives, operators, security personnel, portfolio leaders, and external stakeholders across multiple businesses and initiatives simultaneously.

Operational Alignment:
Help maintain communication flow, organizational alignment, and execution consistency across a rapidly evolving ecosystem of companies, initiatives, and leadership teams.

• 5+ years of experience supporting senior executives, founders, principals, or leadership teams in fast-paced environments

• Must be willing to work on-site full-time in Longmont, Colorado

• Ability and willingness to travel domestically and internationally as needed (approximately 20–30%)

• Exceptional organizational skills with the ability to manage multiple competing priorities simultaneously

• Strong systems-thinking mindset with the ability to create structure, process, and operational clarity

• Elite-level note-taking, information synthesis, documentation, and follow-through capabilities

• Highly technologically fluent with demonstrated utilization of AI tools beyond surface-level administrative tasks

• Strong written and verbal communication skills with polished executive presence

• Deep comfort operating with discretion, confidentiality, and mature judgment

• Proven ability to solve problems independently and operate with a high degree of ownership

• Experience within technology, blockchain, venture, startup, investment, family office, or operationally complex environments preferred

• Ability to remain calm under pressure and adapt quickly within fast-changing environments

• Intellectual curiosity, emotional intelligence, professionalism, and operational maturity are essential